pkrgame Privacy Policy

This Privacy Policy ("Policy") describes how pkrgame ("pkrgame", "we", "us", "our") collects, uses, stores, discloses, and protects personal data relating to individuals ("you", "Player", "User") who access and use the pkrgame platform, including the website, mobile interface, games, payment services, and all related features. This Policy forms part of, and should be read alongside, the pkrgame Terms & Conditions.

By registering a pkrgame account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use the pkrgame platform.

pkrgame operates under an international gaming licence and adheres to data protection standards aligned with recognised international frameworks. Our practices are designed to protect the privacy rights of all players, including those based in Pakistan.

1. Data Controller Information

pkrgame is the data controller responsible for personal data collected through the Platform. As a data controller, pkrgame determines the purposes and means by which your personal data is processed. For all data-related enquiries, requests, or complaints, you may contact our support team via live chat (available 24/7 on the Platform) or by writing to [email protected]. Please note this email address is provided as plain text only and should be manually typed into your email client.

2. What Personal Data We Collect

pkrgame collects the following categories of personal data from players:

Category	Examples	When Collected
Identity Data	Full name, date of birth, gender, government-issued ID number	Registration & KYC verification
Contact Data	Email address, mobile number, city of residence (e.g. Karachi, Lahore, Islamabad)	Registration & account updates
Financial Data	JazzCash/EasyPaisa account number, HBL/UBL/Meezan bank details, Visa/MC card details (last 4 digits only), transaction history	Deposits, withdrawals & KYC
Technical Data	IP address, device type, browser type, operating system, session timestamps	Automatically on Platform access
Usage Data	Games played, bet amounts, win/loss history, session duration, feature interactions	Continuously during gameplay
Communications Data	Live chat transcripts, support emails, feedback submissions	When you contact support
Marketing Preferences	Opt-in/opt-out status, preferred communication channels, bonus participation history	Registration & account settings

pkrgame does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for age and identity verification purposes.

3. How We Collect Your Data

pkrgame collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically through cookies, log files, and similar tracking technologies as you interact with the Platform.
• Third-Party Sources: Identity and fraud screening data received from KYC verification service providers, payment processors (such as JazzCash and EasyPaisa gateways), and fraud prevention agencies.
• Publicly Available Sources: In limited circumstances, pkrgame may supplement player profile data with information from publicly available sources for fraud prevention and responsible gaming compliance purposes.

4. Legal Basis for Processing

pkrgame processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations to you under the Terms & Conditions — including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with our obligations under applicable law and our international gaming licence — including anti-money laundering (AML) checks, age verification, and responsible gaming requirements.
• Legitimate Interests: Processing carried out for pkrgame's legitimate business interests — including fraud prevention, platform security, abuse detection, and service improvement — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit and freely given consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5. How We Use Your Personal Data

pkrgame uses the personal data we collect for the following purposes:

• Creating, verifying, and managing your pkrgame account;
• Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Visa/Mastercard;
• Completing KYC identity verification as required by our licensing obligations;
• Providing customer support and responding to your enquiries via live chat and email;
• Detecting and preventing fraud, money laundering, and prohibited platform activity;
• Monitoring gameplay to identify signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion;
• Personalising your pkrgame experience, including displaying relevant game recommendations and promotions;
• Sending you promotional communications about pkrgame bonuses, new games, and platform updates — where you have opted in to receive such communications;
• Conducting internal analytics to improve platform performance, game selection, and user experience;
• Complying with applicable legal and regulatory obligations under our international gaming licence.

6. Data Sharing & Third Parties

6.1 Who We Share With. pkrgame does not sell your personal data. We may share your data with the following categories of trusted third parties, strictly for the purposes described in this Policy:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card payment gateway providers — to process deposits and withdrawals on your behalf;
• KYC & Identity Verification Providers: Third-party verification services used to authenticate your identity and age in compliance with our licensing requirements;
• Game Providers: Licensed game studios and content providers who supply the casino, slot, cricket betting, and fishing game content available on the pkrgame platform — these providers may receive anonymised gameplay data for fair-play auditing purposes;
• Fraud Prevention & Security Services: Specialist providers who assist pkrgame in detecting and preventing fraudulent activity, money laundering, and account abuse;
• IT Infrastructure Providers: Cloud hosting, server management, and cybersecurity vendors who process data on pkrgame's behalf under strict data processing agreements;
• Regulatory Authorities: Gaming regulators, financial intelligence units, and law enforcement agencies where disclosure is required by law or our licensing obligations.

6.2 Data Processing Agreements. All third parties who process personal data on pkrgame's behalf are required to enter into formal data processing agreements that obligate them to process your data only on pkrgame's documented instructions, implement appropriate security measures, and not use your data for their own purposes.

6.3 Business Transfers. In the event of a merger, acquisition, or sale of all or part of pkrgame's business, personal data held by pkrgame may be transferred to the acquiring entity. You will be notified of any such transfer and any material changes to the processing of your data that may result from it.

7. Cookies & Tracking Technologies

7.1 What Are Cookies. Cookies are small text files placed on your device by websites you visit. pkrgame uses cookies and similar tracking technologies (including pixel tags and session storage) to operate core platform functionality, analyse usage patterns, and where you have consented, to deliver personalised content.

7.2 Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function — including session management, login authentication, and security tokens. These cannot be disabled.
• Analytics Cookies: Used to understand how players interact with the Platform — pages visited, session duration, and navigation paths. This data is aggregated and anonymised.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations.
• Marketing Cookies: Used, with your consent, to deliver relevant pkrgame promotions and measure the effectiveness of marketing campaigns. These are not activated without your explicit opt-in.

7.3 Managing Cookies. You can control non-essential cookies through your browser settings. Disabling essential cookies may prevent some Platform features from functioning correctly. For detailed cookie management instructions, refer to your browser's help documentation.

8. Data Retention

8.1 Retention Periods. pkrgame retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:

• Account Data: Retained for the lifetime of the active account, plus a minimum of five (5) years following account closure, in accordance with anti-money laundering regulatory requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years following each transaction, as required for AML compliance and audit purposes.
• KYC Documentation: Retained for a minimum of five (5) years following submission, or longer if required by the applicable regulatory authority.
• Support Communications: Retained for three (3) years following the closure of the relevant support case.
• Marketing Data: Retained until you withdraw consent or for a maximum of two (2) years of account inactivity, whichever is earlier.

8.2 Deletion. Upon expiry of the applicable retention period, pkrgame will securely delete or anonymise your personal data in accordance with our data disposal procedures.

9. Data Security

9.1 Technical Measures. pkrgame implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pkrgame servers;
• Encrypted storage of sensitive account and financial data at rest;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of the Platform infrastructure;
• Multi-factor authentication for internal administrative access to player data systems.

9.2 Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pkrgame will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

9.3 Player Responsibility. While pkrgame takes all reasonable steps to protect your data, you are also responsible for keeping your pkrgame login credentials secure. Do not share your password with anyone. pkrgame will never ask for your password through any channel.

10. Your Privacy Rights

As a pkrgame player, you have the following rights in relation to your personal data. To exercise any of these rights, contact pkrgame support via live chat or email:

• Right of Access: You have the right to request a copy of the personal data pkrgame holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data held about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to pkrgame's legal retention obligations.
• Right to Restrict Processing: You have the right to request that pkrgame restricts the processing of your data in certain circumstances, such as where you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on pkrgame's legitimate interests, and to withdraw consent for marketing communications at any time.

pkrgame will respond to all verifiable privacy rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further sixty (60) days, with prior notification.

11. Children & Age Verification

pkrgame's platform is strictly restricted to individuals aged 21 years and above. pkrgame does not knowingly collect personal data from anyone under the age of 21. If pkrgame discovers that personal data has been collected from a person under 21 years of age, that account will be immediately closed, any balance forfeited, and all associated personal data deleted from our systems in accordance with our data disposal procedures.

All players are required to complete age verification as part of the KYC process before a first withdrawal can be processed. If you believe a minor has registered an account on pkrgame, please notify us immediately at [email protected] (plain text — do not click; type manually into your email client).

12. International Data Transfers

pkrgame operates under an international gaming licence and may store and process personal data on servers located outside of Pakistan. Where personal data is transferred internationally, pkrgame ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. These safeguards include contractual clauses that bind recipients of your data to pkrgame's data protection standards.

By using the pkrgame platform, you acknowledge and consent to the transfer of your personal data to countries outside Pakistan where pkrgame or its service providers operate, subject to the protections described in this Policy.

13. Changes to This Policy

13.1 Policy Updates. pkrgame reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or licensing requirements. Where changes are material, pkrgame will notify registered players via the Platform or by email to their registered address before the changes take effect.

13.2 Continued Use. Your continued use of the pkrgame platform following notification of changes to this Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should contact pkrgame support to request account closure.

13.3 Version History. The "Last Updated" date at the top of this document indicates the version currently in force. Previous versions of this Policy are available on request.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data pkrgame holds about you, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly on the pkrgame platform — the fastest way to reach us
• Support Email: [email protected] — plain text only, type manually into your email client

We aim to acknowledge all privacy-related requests within two (2) business days and to resolve them fully within thirty (30) calendar days of receipt.

Effective Date: 1 January 2026. This Privacy Policy applies to all pkrgame Accounts registered on or after this date, and to all existing Accounts from this date forward. Your continued use of the pkrgame platform constitutes your acknowledgement and acceptance of this Policy.